Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | P | J | X | F | P | I | D | E | D | T | O | L | Q | H |
| U | N | I | D | Y | L | R | H | B | Z | C | X | N | S | L |
| V | F | O | H | M | H | D | V | D | L | A | G | O | Y | N |
| R | U | V | I | S | X | T | M | S | Y | T | G | I | K | F |
| F | N | T | T | T | R | I | A | H | A | N | I | T | A | X |
| J | B | B | I | U | O | E | S | P | H | O | C | S | Q | C |
| C | N | K | T | V | J | M | N | B | M | C | Y | E | E | I |
| M | B | O | C | N | G | N | E | W | S | E | U | U | A | N |
| L | U | J | I | J | Z | P | P | L | O | Y | Z | Q | F | A |
| K | I | P | E | T | A | Q | I | E | O | E | Y | K | C | P |
| G | J | P | M | T | U | S | O | L | C | R | K | S | S | T |
| O | A | Z | I | O | T | L | W | I | Y | C | T | A | X | N |
| Y | F | E | X | E | D | O | O | M | P | K | R | N | T | O |
| I | N | H | N | V | E | M | U | S | S | A | T | N | O | D |
| T | N | I | P | Z | R | N | N | K | Q | E | H | N | D | C |
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