Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | J | K | N | T | H |
| X | O | P | K | H | W | V | J | X | Z | W | T | U | G | F |
| A | N | N | I | N | Y | L | Q | G | W | C | C | A | N | Y |
| S | T | Y | T | H | I | H | R | F | M | S | A | I | O | W |
| J | A | Z | J | R | S | N | T | S | R | P | T | Y | I | N |
| L | S | P | R | L | O | R | E | A | T | M | N | J | T | K |
| U | S | M | I | L | E | L | E | B | P | P | O | U | S | Q |
| N | U | O | U | S | I | W | E | N | D | M | C | A | E | K |
| B | M | V | L | S | P | P | M | M | W | E | E | O | U | V |
| A | E | L | T | U | A | K | B | U | O | O | Y | M | Q | S |
| A | W | E | F | T | T | K | H | D | A | T | E | N | K | T |
| Q | N | U | I | I | M | I | H | D | N | X | I | K | S | W |
| N | L | E | R | X | H | X | O | K | G | Z | O | O | A | Q |
| V | N | U | R | F | M | H | M | N | U | K | S | B | N | T |
| T | I | G | B | D | J | E | I | Y | K | H | I | M | G | M |
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