Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | M | P | L | A | S | K | Q | U | E | S | T | I | O | N |
| T | N | A | N | O | M | Z | Y | A | P | O | M | U | H | R |
| E | C | O | J | C | I | U | H | J | I | L | A | X | Q | C |
| S | E | A | I | F | L | D | T | Q | H | U | T | J | L | Z |
| W | W | R | T | T | E | A | A | K | S | T | E | S | L | I |
| K | Z | C | B | N | O | Q | P | P | R | I | S | M | E | B |
| T | N | M | X | F | O | M | M | B | E | O | L | Y | M | Y |
| A | C | P | I | U | C | C | E | L | N | N | N | H | U | W |
| M | F | I | L | R | T | P | E | L | W | X | N | Y | S | U |
| Z | B | G | T | Q | A | C | I | Y | O | I | V | A | S | H |
| V | S | G | A | T | V | S | U | V | E | R | K | I | A | T |
| B | D | L | I | M | T | U | M | Y | K | T | T | A | T | N |
| J | O | E | B | E | X | I | F | X | A | A | Z | N | N | P |
| Y | N | X | N | U | N | B | P | D | T | O | L | F | O | G |
| T | N | O | Q | Z | C | I | N | A | P | T | N | O | D | C |
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