Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | N | D | Z | R | N | M | H | V | I | M | V | A | T | C |
| T | Y | D | V | Y | E | M | U | S | S | A | T | N | O | D |
| L | E | H | G | N | O | I | T | U | L | O | S | N | D | O |
| M | B | H | T | P | G | W | F | I | E | I | T | D | N | N |
| L | P | O | L | A | A | Y | P | E | M | R | S | O | R | T |
| L | N | O | J | G | P | H | L | G | O | H | I | T | C | P |
| C | L | C | F | Y | W | M | Z | L | Q | T | H | A | E | A |
| T | N | E | I | T | A | P | E | B | S | T | T | D | K | N |
| B | G | X | W | D | E | M | B | E | T | N | J | X | I | I |
| K | C | R | S | R | O | W | U | F | O | S | E | K | Y | C |
| A | B | C | S | T | Q | Q | K | C | I | M | L | Z | A | F |
| K | W | F | I | I | K | K | E | K | V | C | I | I | B | P |
| A | E | O | H | S | V | Y | Z | F | O | X | M | W | P | W |
| B | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| Y | E | C | M | I | G | C | M | L | W | P | J | B | D | M |
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