Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
| L | A | S | T | Y | E | M | U | S | S | A | T | N | O | D |
| V | S | K | L | E | M | I | V | M | Y | E | A | N | O | B |
| W | N | Q | L | C | P | J | N | I | T | I | T | N | V | A |
| R | B | U | N | O | A | W | K | L | R | R | T | U | L | E |
| Z | A | E | A | N | T | T | E | E | O | P | B | A | W | P |
| F | C | S | C | T | H | B | U | L | A | N | G | A | S | K |
| K | H | T | N | A | Y | C | E | N | I | U | D | O | P | M |
| P | T | I | F | C | H | M | I | P | A | S | L | N | P | O |
| G | L | O | P | T | O | C | T | D | A | U | T | X | A | R |
| D | I | N | H | T | N | C | X | F | T | T | Q | E | I | H |
| L | A | V | I | W | R | J | X | I | W | R | I | Z | N | D |
| R | Z | O | A | T | Q | K | O | R | Z | Q | R | E | T | S |
| A | N | A | I | E | L | N | C | I | V | X | Z | F | N | Z |
| D | J | N | L | K | H | E | C | M | C | C | R | B | U | T |
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