Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | O | A | F | G | P | C | T | C | E | R | Y | V | J | C |
| C | N | B | N | I | E | M | U | S | S | A | T | N | O | D |
| B | E | E | K | E | M | J | O | T | Z | V | H | N | O | J |
| B | O | G | I | A | T | L | G | N | R | U | T | N | R | N |
| Y | B | W | V | T | U | S | D | F | R | R | T | K | N | G |
| U | Y | D | I | T | A | W | I | N | O | P | Q | O | C | T |
| L | G | I | I | H | V | P | P | L | A | J | I | V | C | P |
| A | Y | O | P | G | Y | J | E | N | O | T | T | A | V | U |
| E | N | C | M | Y | H | M | I | B | S | F | T | L | R | H |
| E | D | B | O | O | O | C | T | E | S | N | J | O | N | Q |
| N | L | E | S | T | R | G | U | T | O | L | I | E | R | V |
| X | V | I | I | Z | H | Q | X | C | X | P | Q | I | L | J |
| Q | K | O | M | D | K | W | E | M | P | A | T | H | Y | J |
| Q | N | W | T | S | P | Y | F | P | Y | T | D | D | U | I |
| T | P | T | A | K | E | O | W | N | E | R | S | H | I | P |
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