Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | S | S | X | F | V | T | R | E | L | F | D | J | N |
| L | O | F | Z | I | Y | N | N | S | D | L | P | A | Y | V |
| C | N | N | G | N | V | E | E | J | R | J | I | H | S | T |
| I | T | I | T | L | U | T | I | C | T | F | T | M | M | A |
| N | A | T | J | R | O | S | T | J | R | A | D | I | S | K |
| A | S | S | K | T | O | I | A | X | P | X | B | K | P | E |
| P | S | O | L | P | A | L | P | M | Z | P | Q | V | Y | O |
| T | U | Y | L | L | D | Q | E | L | I | U | L | E | W | W |
| N | M | U | I | U | C | U | B | M | E | I | C | V | A | N |
| O | E | E | P | N | T | K | Z | S | O | O | Q | Z | F | E |
| D | I | B | J | R | W | I | T | E | N | T | M | M | F | R |
| L | B | O | A | M | A | I | O | T | F | O | I | I | Q | S |
| B | L | K | C | W | O | W | A | N | B | K | J | O | C | H |
| Q | B | X | A | N | K | C | Z | V | U | V | Q | R | N | I |
| Z | N | F | L | U | T | T | R | A | U | F | Y | Y | A | P |
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