Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | E | N | T | F | F | X | Z | O | E | N | O | A | W | T |
| P | N | F | R | H | R | N | L | R | L | N | W | S | N | H |
| O | I | O | A | X | V | O | O | Q | G | N | M | E | P | N |
| K | S | H | I | H | I | W | E | I | V | N | I | E | N | J |
| G | Y | U | S | T | Y | C | S | A | T | T | U | E | U | W |
| B | X | H | Q | R | O | Y | P | C | A | U | T | B | E | N |
| Y | J | B | T | X | E | M | E | P | C | S | L | A | M | T |
| M | W | F | F | A | B | N | E | P | I | Q | X | O | U | J |
| F | K | A | L | X | P | B | W | L | E | L | I | M | S | G |
| U | W | K | W | I | O | M | X | O | O | X | B | S | S | M |
| T | C | A | T | N | O | C | E | Y | E | R | X | R | A | D |
| P | E | V | T | H | V | D | R | N | I | K | T | E | T | Y |
| G | N | O | I | T | S | E | U | Q | K | S | A | N | N | M |
| O | Y | V | Q | P | D | L | A | E | C | S | P | T | O | T |
| Q | J | P | H | C | C | I | N | A | P | T | N | O | D | C |
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