Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | P | I | H | S | R | E | N | W | O | E | K | A | T |
| Y | N | Q | R | M | D | M | L | F | R | Y | Q | S | N | R |
| N | S | O | I | E | P | U | K | W | E | K | K | E | F | P |
| X | O | L | I | A | M | Z | E | C | M | Q | I | Q | N | N |
| X | E | S | T | T | C | G | O | B | U | T | M | E | F | Y |
| X | S | H | X | M | O | N | Z | E | A | G | T | D | E | X |
| V | Y | G | P | T | T | M | S | P | H | S | G | J | M | G |
| J | A | W | O | A | Y | T | E | Z | I | U | Z | U | U | Y |
| Y | I | W | C | Z | I | B | K | L | Q | A | J | O | S | P |
| X | A | T | C | O | H | I | R | N | O | K | A | U | S | Y |
| S | V | G | N | P | H | H | R | U | D | R | T | E | A | R |
| O | E | I | W | R | K | S | S | O | M | X | T | K | T | W |
| I | B | P | I | N | O | I | T | U | L | O | S | N | N | O |
| E | A | R | I | V | R | R | V | W | W | I | D | M | O | D |
| F | J | A | X | P | C | I | N | A | P | T | N | O | D | C |
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