Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | R | A | H | U | G | Q | K | H | J | Y | K | L | F | C |
| Y | Y | E | N | J | E | M | U | S | S | A | T | N | O | D |
| U | Z | H | K | E | R | Q | J | Q | M | V | S | N | P | O |
| Y | F | W | T | O | T | M | Z | C | X | I | T | R | I | N |
| O | X | I | O | A | Z | S | F | P | M | R | L | C | H | T |
| U | H | A | C | L | P | O | I | D | O | B | L | E | S | P |
| R | E | H | R | K | S | M | I | L | K | A | U | L | R | A |
| T | N | E | I | T | A | P | E | B | Z | E | R | D | E | N |
| G | T | Q | W | Q | F | M | V | L | M | C | A | J | N | I |
| H | F | S | C | N | O | I | T | U | L | O | S | Y | W | C |
| C | L | C | J | T | I | I | A | V | C | Z | X | Q | O | N |
| B | R | B | I | T | C | A | T | N | O | C | E | Y | E | R |
| A | W | O | Q | O | A | E | U | W | R | U | W | L | K | G |
| W | N | C | N | O | I | T | S | E | U | Q | K | S | A | P |
| F | Y | Y | X | Y | H | N | U | A | B | O | W | F | T | Q |
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