Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | U | V | P | T | X | F | T | H | V | R | K | X | E | D |
| P | N | K | B | Y | P | V | N | W | P | R | U | L | T | J |
| U | W | O | K | W | U | O | E | O | I | F | I | W | Y | N |
| W | W | V | I | P | I | T | I | N | H | M | E | S | L | O |
| T | Y | L | T | T | P | J | T | E | S | A | N | G | F | I |
| D | G | H | U | Y | O | M | A | T | R | S | V | F | E | T |
| X | E | L | T | V | D | M | P | S | E | L | L | R | M | S |
| J | O | I | J | A | S | R | E | I | N | F | A | H | U | E |
| S | W | F | S | E | P | K | B | L | W | I | K | J | S | U |
| N | U | F | V | U | L | M | M | P | O | H | I | D | S | Q |
| T | C | A | T | N | O | C | E | Y | E | R | D | M | A | K |
| A | H | Q | H | T | E | P | S | W | K | P | T | G | T | S |
| C | A | N | G | B | G | N | J | R | A | V | I | N | N | A |
| E | I | D | V | J | Z | R | P | Q | T | M | I | V | O | W |
| B | I | I | N | O | C | I | N | A | P | T | N | O | D | C |
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