Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | P | S | O | L | U | T | I | O | N | S | N | J | C |
| O | D | A | W | T | P | A | I | Y | E | M | O | J | O | T |
| R | A | X | W | A | P | U | N | L | S | X | Q | N | Y | A |
| O | R | H | P | Z | Q | P | I | P | U | L | T | V | S | K |
| P | Q | V | H | H | P | M | M | U | H | R | Y | K | M | E |
| L | E | M | U | S | S | A | T | N | O | D | Q | K | Y | O |
| E | P | R | N | E | T | S | I | L | T | U | U | E | Y | W |
| T | N | E | I | T | A | P | E | B | E | T | C | M | I | N |
| U | A | S | K | Z | C | M | H | S | T | O | F | P | B | E |
| L | R | M | T | V | O | S | T | N | N | I | N | A | A | R |
| U | U | Q | C | T | G | I | L | T | E | L | E | T | D | S |
| Q | R | R | I | R | O | V | A | W | Y | N | O | H | X | H |
| J | D | O | D | N | L | C | D | W | X | D | B | Y | B | I |
| Y | N | O | L | Q | T | H | T | P | J | B | W | E | U | P |
| W | C | I | N | A | P | T | N | O | D | M | N | N | X | Y |
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