Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | L | F | K | W | Y | T | S | Y | B | H | X | N | J | T |
| J | N | R | H | V | A | N | J | E | X | P | S | N | N | L |
| E | Z | O | T | V | H | S | O | J | X | P | I | E | T | K |
| Y | N | H | I | J | D | N | F | I | M | Z | I | A | N | E |
| S | O | I | T | T | X | P | X | P | T | T | W | E | X | W |
| X | I | X | C | E | O | L | H | O | A | U | T | T | E | V |
| O | T | T | A | Y | B | M | T | P | L | S | L | N | M | C |
| K | S | O | T | B | V | V | E | G | I | V | U | O | U | G |
| K | E | T | N | H | W | B | F | L | S | N | I | F | S | Q |
| T | U | K | O | R | P | Q | A | U | O | B | H | M | S | B |
| R | Q | C | C | E | M | X | A | P | J | R | I | B | A | Q |
| X | K | S | E | M | P | A | T | H | Y | L | T | F | T | C |
| D | S | M | Y | N | A | W | E | P | E | U | R | N | N | Q |
| T | A | K | E | O | W | N | E | R | S | H | I | P | O | I |
| G | U | O | E | R | C | I | N | A | P | T | N | O | D | C |
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