Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | E | L | Y | Y | C | L | A | Y | D | I | Z | L | E | B |
| T | N | Y | N | T | N | R | Y | C | P | Y | P | L | A | T |
| I | C | O | O | M | S | Y | H | R | I | L | I | H | X | N |
| I | Y | A | I | A | I | E | T | C | H | M | W | C | M | E |
| D | B | F | T | T | J | M | A | R | S | Q | S | W | T | I |
| I | B | R | S | N | O | Y | P | V | R | L | Y | E | E | T |
| X | C | B | E | K | O | M | M | E | E | B | S | M | M | A |
| L | S | M | U | D | N | C | E | O | N | D | E | O | U | P |
| P | O | Y | Q | K | R | V | E | L | W | O | K | M | S | E |
| P | L | D | K | L | E | H | I | Y | O | E | M | Q | S | B |
| D | U | X | S | G | P | S | V | P | E | R | J | M | A | V |
| E | T | E | A | W | T | P | Y | V | K | N | T | Q | T | S |
| A | I | T | L | E | P | C | F | X | A | K | M | N | N | S |
| J | O | W | N | D | D | K | V | Z | T | H | Z | C | O | Z |
| W | N | P | C | U | C | I | N | A | P | T | N | O | D | C |
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