Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | S |
| D | O | N | T | A | S | S | U | M | E | Y | C | S | P | Y |
| J | O | N | S | J | H | M | O | H | M | E | R | K | W | W |
| N | T | N | T | H | V | I | R | W | P | C | W | Q | J | R |
| O | H | G | T | R | Y | L | L | G | A | O | L | U | D | O |
| I | B | Z | U | P | O | E | T | E | T | N | T | E | D | I |
| T | C | Q | P | O | A | L | Z | B | H | T | B | S | Y | N |
| U | H | G | E | A | I | N | E | Z | Y | A | V | T | Y | P |
| L | X | X | U | S | H | P | I | M | R | C | P | I | W | V |
| O | O | A | T | H | A | F | C | C | O | T | C | O | Z | S |
| S | S | E | Y | T | J | J | I | G | B | T | T | N | R | J |
| A | N | K | I | V | P | K | B | F | U | F | I | L | J | J |
| O | A | E | J | E | H | E | I | T | W | H | Q | O | B | C |
| M | N | H | H | S | F | A | P | O | G | J | Y | N | N | C |
| T | C | D | W | S | H | V | O | S | Q | A | C | Q | C | I |
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