Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | R | S | X | X | Z | Q | R | V | T | K | T | A | O | V |
| I | Y | B | B | U | W | P | K | C | S | N | N | N | N | G |
| H | B | H | W | F | W | D | A | O | O | M | V | O | T | N |
| S | N | Y | T | T | Q | T | F | I | B | G | I | Q | W | L |
| R | L | M | R | A | N | S | T | L | B | T | N | L | L | W |
| E | V | D | Y | O | P | S | H | T | O | E | N | S | E | T |
| N | N | P | C | L | E | M | H | M | N | M | N | P | Z | E |
| W | E | E | T | U | P | B | E | P | A | T | I | E | N | T |
| O | Y | J | Q | M | P | L | I | S | T | E | N | T | Z | I |
| E | L | K | Q | M | O | Z | M | D | E | O | L | G | W | Q |
| K | S | X | L | R | A | C | B | W | S | X | N | Y | A | T |
| A | E | T | T | R | S | O | L | U | T | I | O | N | K | Y |
| T | Y | N | H | D | O | N | T | P | A | N | I | C | L | Z |
| D | O | N | T | A | S | S | U | M | E | B | F | G | H | S |
| C | J | Q | B | P | K | B | A | M | S | W | L | H | B | I |
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