Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | M | I | D | O | N | T | P | A | N | I | C | G | R |
| D | O | N | T | A | S | S | U | M | E | R | N | K | Y | A |
| P | V | N | F | V | H | T | R | C | Z | E | H | H | Z | N |
| J | I | F | T | N | S | E | U | O | T | T | T | M | P | C |
| R | Y | H | B | R | J | A | Q | S | U | A | Y | E | C | W |
| E | E | A | S | P | O | D | I | W | P | U | D | L | B | S |
| V | S | H | M | R | H | L | Q | M | R | D | Q | W | Q | Q |
| S | W | W | I | E | E | B | E | P | A | T | I | E | N | T |
| O | J | S | L | N | R | N | C | M | O | O | D | R | U | S |
| L | U | P | E | P | A | Z | W | J | O | C | E | J | G | K |
| U | D | K | K | N | O | N | V | O | K | T | D | B | F | D |
| T | C | A | T | N | O | C | E | Y | E | W | I | B | L | T |
| I | F | R | K | C | A | L | W | C | R | K | P | O | G | P |
| O | N | O | I | T | S | E | U | Q | K | S | A | W | N | H |
| N | E | S | P | R | E | Q | Q | J | L | W | Y | T | P | P |
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