Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | L | J | O | E | D | I | U | Y | E | D | V | J | V | C |
| S | Y | O | N | T | E | M | U | S | S | A | T | N | O | D |
| P | M | H | W | E | S | H | R | P | L | K | P | N | T | O |
| L | S | X | T | S | T | O | T | A | Q | P | T | D | A | N |
| P | R | S | H | A | W | S | L | A | L | R | P | S | K | T |
| K | Q | A | E | T | P | F | I | U | O | V | K | N | E | P |
| L | V | M | M | M | J | M | C | L | T | Q | W | Y | O | A |
| T | N | E | I | T | A | P | E | B | U | I | E | U | W | N |
| N | F | M | Z | H | Y | M | K | E | K | C | O | D | N | I |
| A | O | J | J | T | O | P | S | I | O | S | Q | N | E | C |
| X | J | P | C | T | M | T | O | N | W | N | D | Q | R | Q |
| F | E | B | I | I | I | Z | T | O | E | L | I | M | S | T |
| F | K | O | K | O | U | A | B | R | R | B | H | X | H | L |
| V | N | W | N | H | C | U | V | M | A | G | H | D | I | W |
| F | E | E | U | T | B | K | N | H | A | B | E | Y | P | C |
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