Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | X | C | W | C | X | J | A | X | U | V | S | F | J |
| R | N | E | G | B | W | Z | Y | J | K | V | B | S | N | K |
| T | T | E | W | S | A | V | H | Q | C | N | N | O | W | L |
| C | N | A | I | F | B | A | T | K | J | U | I | A | G | E |
| A | G | E | K | T | R | V | A | V | G | T | J | M | R | P |
| T | E | M | T | E | A | M | P | C | O | O | L | E | B | T |
| N | M | T | P | S | O | P | M | M | W | X | S | L | T | A |
| O | U | B | H | N | I | W | E | B | V | E | I | E | A | O |
| C | S | R | Q | K | V | L | N | B | O | L | P | T | Z | E |
| E | S | H | Q | S | O | Q | R | E | I | I | B | O | R | K |
| Y | A | N | F | R | W | N | X | R | R | M | K | S | C | T |
| E | T | Q | T | A | S | K | Q | U | E | S | T | I | O | N |
| O | N | N | E | S | V | W | D | K | D | U | H | S | V | F |
| D | O | N | O | I | T | U | L | O | S | D | F | I | U | A |
| C | D | O | N | T | P | A | N | I | C | O | R | G | P | C |
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