Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | P | V | E | T | C | I | N | A | P | T | N | O | D | C |
| G | Z | I | N | Q | C | U | Y | P | J | O | P | G | O | B |
| A | I | N | H | E | B | A | G | U | I | C | J | N | N | S |
| I | Z | O | A | S | T | U | T | T | T | X | T | F | T | Q |
| C | U | I | B | B | R | S | S | N | I | R | B | U | A | P |
| S | F | T | F | B | P | E | I | L | O | S | Q | C | S | Y |
| L | H | U | V | Y | U | B | N | L | F | C | C | P | S | Y |
| V | C | L | I | Q | M | U | E | W | I | T | E | W | U | G |
| J | L | O | K | Z | A | M | M | P | O | X | I | Y | M | N |
| Y | V | S | S | S | O | R | P | C | A | E | F | L | E | F |
| C | A | T | M | T | H | N | A | M | G | T | K | I | W | T |
| E | J | Z | I | I | A | F | T | X | T | G | I | A | E | H |
| Q | E | O | G | R | L | G | H | L | X | D | G | E | T | W |
| X | N | M | P | Y | Q | E | Y | F | X | S | M | R | N | C |
| N | D | M | I | G | U | H | I | U | K | Z | O | W | P | T |
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