Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | H | O | T | V | T | A | Q | D | H | S | N | S | C |
| Z | N | O | I | T | U | L | O | S | O | Z | E | D | N | D |
| N | W | E | E | B | N | C | P | L | K | L | H | O | Q | F |
| O | N | P | I | S | H | B | I | W | I | G | I | V | Y | D |
| I | R | E | J | T | T | D | H | M | O | T | P | N | L | I |
| T | E | W | T | B | A | R | S | I | O | C | V | X | W | F |
| S | M | X | X | S | N | P | R | M | C | A | M | G | H | M |
| E | U | F | Z | K | I | A | E | I | K | T | Z | Y | O | R |
| U | S | R | L | W | L | L | N | B | F | N | O | P | F | K |
| Q | S | Y | Y | V | O | A | W | L | K | O | Q | V | X | B |
| K | A | X | F | R | P | D | O | F | Q | C | B | A | K | S |
| S | T | M | T | T | H | C | E | B | L | E | C | W | V | S |
| A | N | N | N | L | D | N | K | G | N | Y | Y | H | P | F |
| F | O | O | E | Y | H | T | A | P | M | E | H | Y | Q | V |
| C | D | T | J | F | B | P | T | T | E | L | I | W | O | U |
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