Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | K | W | W | G | H | S | T | Z | E | D | A | T | Z | W |
| B | T | N | D | B | G | A | N | N | K | L | O | S | N | G |
| P | V | O | O | G | K | B | E | O | T | E | I | O | R | T |
| E | L | I | N | N | J | N | I | Q | K | R | I | M | Y | A |
| B | H | T | T | O | X | E | T | U | H | T | B | H | S | K |
| T | E | U | P | F | N | T | A | E | O | F | D | K | J | E |
| D | M | L | A | V | D | S | P | M | A | U | Q | F | Y | O |
| B | U | O | N | Q | D | I | E | A | O | U | U | E | Q | W |
| P | S | S | I | W | L | L | B | M | E | M | C | X | H | N |
| D | S | Z | C | X | O | X | S | S | P | O | B | Z | U | E |
| D | A | I | S | R | T | W | T | A | N | A | B | D | M | R |
| O | T | C | T | V | F | I | I | T | R | O | T | F | R | S |
| X | N | N | U | A | O | B | A | F | M | J | Z | H | L | H |
| W | O | G | Z | N | N | C | B | X | A | M | X | J | Y | I |
| C | D | D | F | T | T | H | T | Q | P | D | B | E | V | P |
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