Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | V | T | E | S | G | Z | V | G | Q | X | G | H | P | T |
| A | N | N | W | N | O | V | D | W | I | C | A | I | N | Q |
| N | A | O | E | G | T | G | F | S | N | F | H | E | Y | D |
| E | V | I | I | N | T | E | L | I | M | S | I | M | T | L |
| T | N | T | S | T | N | W | A | U | R | T | B | D | P | T |
| S | A | S | S | H | O | N | B | E | A | V | T | Z | C | C |
| I | P | E | J | T | K | M | N | P | D | S | J | A | X | I |
| L | P | U | X | L | K | W | E | S | O | U | T | V | Q | N |
| P | F | Q | V | C | O | B | E | L | E | N | T | D | M | A |
| H | I | K | W | E | C | J | U | N | O | D | S | A | G | P |
| F | I | S | K | C | V | T | R | C | K | R | J | W | B | T |
| P | U | A | J | R | I | U | E | M | P | A | T | H | Y | N |
| E | T | M | U | O | S | Y | R | Z | I | G | U | N | O | O |
| H | T | K | N | V | E | M | U | S | S | A | T | N | O | D |
| K | X | J | C | P | Z | Y | X | Z | Z | K | E | K | F | C |
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