Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | L | R | P | F | N | X | I | S | C | T | L | W | N | C |
| A | G | E | Y | D | E | M | U | S | S | A | T | N | O | D |
| S | O | L | U | T | I | O | N | X | N | B | C | N | I | O |
| K | L | O | E | E | U | X | T | K | D | C | T | T | W | N |
| Q | B | P | L | Z | Q | E | R | P | V | R | D | A | D | T |
| U | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| E | M | L | C | Z | S | D | B | L | I | Y | R | H | Y | A |
| S | Y | H | T | A | P | M | E | I | S | E | S | U | D | N |
| T | D | J | J | A | V | M | P | S | C | C | B | E | K | I |
| I | K | E | R | G | O | U | A | T | L | O | F | U | M | C |
| O | U | Z | C | T | U | R | T | E | A | N | H | O | J | Y |
| N | O | O | I | U | V | I | I | N | A | T | B | X | Q | S |
| T | Z | O | V | I | M | K | E | B | J | A | T | M | Y | B |
| Y | N | G | Z | B | R | Q | N | O | A | C | U | X | X | M |
| C | F | U | B | H | N | P | T | W | I | T | A | Z | W | G |
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