Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | P | I | H | S | R | E | N | W | O | E | K | A | T | T |
| E | L | G | F | M | K | L | O | D | Y | S | S | D | N | G |
| V | V | C | B | I | U | L | G | E | N | K | P | O | X | D |
| H | H | I | A | L | F | S | C | O | Q | E | I | N | G | Y |
| L | K | L | U | E | P | O | I | U | B | T | E | T | S | D |
| C | T | I | T | S | N | T | E | A | O | A | Z | B | R | F |
| I | M | F | Q | T | U | S | F | M | W | E | U | E | B | C |
| N | M | Q | A | L | T | B | E | P | A | T | I | E | N | T |
| A | H | C | O | I | L | L | G | M | U | P | Q | C | N | Z |
| P | T | S | O | O | O | E | I | Z | P | K | N | D | E | N |
| T | K | N | Q | R | X | W | B | S | X | A | T | R | J | B |
| N | S | S | T | U | G | P | W | F | T | K | T | L | R | Q |
| O | K | N | Y | U | G | N | C | F | N | E | A | H | G | L |
| D | O | N | T | A | S | S | U | M | E | L | N | K | Y | Z |
| C | X | L | J | H | M | J | H | U | F | J | Y | I | K | Y |
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