Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | G | M | Y | M | Z | B | G | R | R | N | A | F | Z | F |
| K | Y | T | P | I | J | O | W | Z | A | Y | N | P | N | Q |
| D | Q | I | A | S | K | Q | U | E | S | T | I | O | N | T |
| E | N | C | O | K | U | G | S | S | S | W | I | B | O | H |
| N | K | E | N | W | E | T | M | A | I | T | B | I | S | W |
| O | E | P | T | R | T | O | R | T | O | Z | E | O | T | H |
| I | M | Y | Q | S | E | B | W | M | Q | V | E | J | F | C |
| T | U | E | E | G | I | L | E | N | J | P | L | H | A | Z |
| U | S | M | B | C | Y | L | M | P | E | X | I | X | S | P |
| L | S | G | M | H | O | E | P | W | A | R | M | R | H | V |
| O | A | J | L | R | K | N | A | R | X | T | S | J | G | W |
| S | T | U | T | C | W | G | T | N | D | Q | I | H | O | L |
| W | N | N | U | U | H | A | H | A | B | R | A | E | I | H |
| Q | O | B | U | T | K | H | Y | M | C | O | S | J | N | P |
| C | D | O | N | T | P | A | N | I | C | T | G | M | U | T |
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