Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | K | Y |
| L | N | O | K | U | L | N | N | Y | M | Y | S | D | Z | N |
| W | T | O | L | G | G | O | E | A | P | L | K | F | U | B |
| V | Z | Q | I | S | S | C | A | S | A | O | Q | F | B | G |
| L | D | R | B | T | O | F | T | J | T | K | U | L | I | B |
| L | X | R | H | N | O | H | C | Q | H | X | E | X | U | C |
| S | V | H | T | G | T | M | Y | B | Y | V | S | L | J | I |
| Y | T | A | A | C | N | J | E | Y | G | O | T | V | E | N |
| T | C | Y | N | W | K | P | A | L | L | U | I | P | O | A |
| T | J | L | R | E | A | D | I | U | O | X | O | F | F | P |
| J | V | U | M | T | L | S | T | U | D | R | N | D | L | T |
| J | D | C | I | Z | T | I | C | O | E | Z | T | E | A | N |
| B | J | E | G | E | O | S | M | U | K | J | B | N | Z | O |
| U | N | O | N | N | E | M | U | S | S | A | T | N | O | D |
| T | Y | D | C | N | W | C | D | S | M | C | F | M | J | C |
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