Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Y | M | Y | L | Y |
| T | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| T | N | N | V | S | D | Y | P | L | A | L | F | P | J | P |
| U | T | K | T | L | K | T | E | M | P | A | T | H | Y | R |
| O | A | Y | U | R | S | Q | B | C | D | A | U | A | S | O |
| V | S | A | N | R | O | W | U | H | O | H | V | J | K | M |
| H | S | M | O | I | D | L | B | E | I | N | M | F | V | H |
| M | U | F | I | M | Z | I | E | U | S | Q | T | X | K | K |
| P | M | D | T | L | I | S | P | M | E | T | W | A | E | L |
| R | E | M | U | O | E | T | A | I | O | Z | I | T | C | F |
| M | D | V | L | E | J | E | T | W | I | T | D | O | W | T |
| P | S | P | O | V | A | N | I | M | L | B | I | F | N | C |
| Y | Y | O | S | K | G | L | E | X | I | I | S | O | Y | R |
| T | G | A | U | O | J | V | N | F | W | G | M | Q | N | N |
| U | J | G | U | F | U | Q | T | J | P | D | N | E | I | P |
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