Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | N | S | C | Z | N | R | T | P | S | I | W | P | H | K |
| O | X | W | D | V | O | Z | N | W | Z | H | N | M | N | K |
| I | M | H | K | W | I | G | E | Q | D | Z | P | O | J | A |
| T | M | J | S | S | T | N | I | I | J | N | I | E | B | Q |
| S | I | S | O | B | U | E | T | W | L | T | H | G | J | P |
| E | E | M | A | J | L | T | A | V | O | U | S | Z | A | M |
| U | M | Y | O | B | O | S | P | M | H | M | R | P | T | B |
| Q | U | V | E | Z | S | I | E | N | I | B | E | N | K | C |
| K | S | D | W | C | H | L | B | L | R | W | N | R | X | F |
| S | S | Y | C | H | O | V | E | P | C | Y | W | S | S | F |
| A | A | D | N | R | F | N | M | A | T | D | O | Y | Q | L |
| Q | T | X | T | F | Y | H | T | A | P | M | E | W | O | E |
| B | N | N | J | R | G | E | Y | A | D | V | K | D | O | B |
| Q | O | U | V | G | L | M | L | R | C | I | A | J | Q | E |
| C | D | O | N | T | P | A | N | I | C | T | T | B | S | L |
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