Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | N | O | I | T | U | L | O | S | N | E | M | O | C |
| Q | X | N | N | T | E | M | U | S | S | A | T | N | O | D |
| F | N | P | F | E | V | Y | C | L | H | K | R | N | J | O |
| M | L | W | I | G | T | G | E | O | C | J | T | U | Y | N |
| U | A | A | K | H | Y | S | X | C | V | R | S | S | X | T |
| R | G | R | L | H | S | Q | I | B | O | Z | H | N | I | P |
| Z | P | E | J | M | W | R | J | L | A | N | R | I | O | A |
| T | N | E | I | T | A | P | E | B | N | X | T | A | L | N |
| M | C | L | S | V | L | M | K | N | N | B | P | A | R | I |
| C | E | X | Z | G | O | A | W | Z | W | O | I | G | C | C |
| P | N | M | H | T | E | Q | O | R | O | O | B | R | T | T |
| D | O | K | I | L | Y | H | T | A | P | M | E | C | K | S |
| G | G | O | W | I | V | F | B | K | R | O | N | K | X | Y |
| O | N | B | N | O | I | T | S | E | U | Q | K | S | A | D |
| S | O | U | D | D | H | V | V | B | K | J | P | Y | L | T |
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