Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | U | E |
| V | N | B | H | B | G | Y | D | Y | C | S | M | I | L | E |
| S | P | O | N | N | E | K | E | Q | K | O | N | W | E | B |
| R | Z | U | I | J | X | C | X | Q | Q | L | F | Z | Q | X |
| Q | I | Y | W | T | O | W | U | M | M | U | J | H | K | U |
| O | W | V | K | N | O | E | T | O | N | T | I | I | I | C |
| R | E | Z | T | Z | S | M | M | B | C | I | T | Y | Q | I |
| Z | K | A | W | T | N | L | E | P | K | O | F | W | F | N |
| E | C | Y | I | O | N | P | S | L | A | N | N | P | D | A |
| T | J | O | F | E | A | U | I | T | O | T | A | S | P | P |
| B | N | O | Y | T | J | S | Q | Q | U | R | H | M | C | T |
| L | I | U | I | W | T | S | O | D | D | Q | T | Y | U | N |
| R | X | E | N | E | X | C | O | E | I | A | L | N | S | O |
| O | N | X | N | B | E | M | U | S | S | A | T | N | O | D |
| T | C | Z | X | H | Z | P | H | E | O | J | E | Q | X | C |
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