Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | L | Z | B | O | Q | O | G | Z | J | Z | C | Q | A | A |
| D | O | N | T | A | S | S | U | M | E | E | Z | L | E | S |
| O | Z | N | D | L | E | J | Z | Q | Q | L | T | V | B | K |
| N | L | W | T | B | O | B | S | V | T | I | G | I | Z | Q |
| T | E | L | Z | R | T | T | H | U | K | M | Y | R | N | U |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | E |
| A | C | E | Z | C | Y | L | J | B | M | E | Y | N | A | S |
| N | N | W | V | J | I | E | E | W | W | P | R | F | O | T |
| I | X | J | X | S | V | P | C | M | O | J | A | L | A | I |
| C | U | Y | T | U | A | N | F | O | O | E | U | T | X | O |
| Y | I | E | X | T | A | W | M | Y | N | T | B | B | H | N |
| I | N | V | I | D | A | E | Q | S | I | T | I | F | W | Y |
| U | L | E | C | M | P | R | N | O | X | B | A | O | V | R |
| J | N | U | O | A | D | A | N | K | J | Q | G | C | N | D |
| T | L | M | B | Z | O | Q | R | J | L | J | H | K | T | Q |
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