Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | W | T | L | D | N | M | T | O | C | C | J | I | R | B |
| J | N | F | A | S | K | Q | U | E | S | T | I | O | N | Y |
| M | F | O | M | K | K | G | N | O | I | T | U | L | O | S |
| Q | C | I | I | O | E | Y | E | C | O | N | T | A | C | T |
| U | L | A | G | T | W | O | M | M | U | M | Q | W | D | S |
| E | D | K | X | F | O | S | W | X | P | U | Z | U | E | A |
| K | O | H | T | I | E | M | Z | N | E | A | Q | A | R | W |
| T | N | E | I | T | A | P | E | B | E | E | T | U | S | I |
| N | T | F | X | T | R | L | R | L | D | R | N | H | L | H |
| Y | P | J | Y | P | X | G | I | O | O | R | S | K | Y | B |
| C | A | Y | P | I | Y | S | N | Q | Z | R | E | H | H | K |
| B | N | E | Z | Q | T | D | F | T | R | V | T | C | I | Y |
| S | I | I | P | E | V | E | Y | F | F | J | T | N | X | P |
| C | C | L | N | Q | E | M | U | S | S | A | T | N | O | D |
| H | F | N | X | M | F | T | B | Q | S | A | J | D | X | C |
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