Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | M | C | B | F | G | D | I | S | E | Y | S | X | B | C |
| D | A | U | F | E | C | K | Y | N | J | R | Q | R | O | T |
| F | N | B | N | Y | U | O | H | E | J | J | U | N | A | D |
| T | G | W | O | E | N | F | T | T | Z | Z | T | K | S | C |
| R | Q | J | T | C | O | V | A | S | E | R | E | T | K | I |
| X | A | L | J | O | I | P | P | I | O | O | N | N | Q | N |
| M | C | R | V | N | T | O | M | L | W | E | T | D | U | A |
| G | D | V | S | T | U | C | E | N | I | K | E | M | E | P |
| E | D | W | Y | A | L | M | E | T | Y | L | P | V | S | T |
| X | P | A | E | C | O | R | A | N | G | T | L | O | T | N |
| A | T | T | Y | T | S | P | L | P | B | B | D | O | I | O |
| K | L | W | I | H | E | M | U | S | S | A | T | N | O | D |
| W | L | O | I | B | L | H | I | Y | U | E | S | N | N | S |
| H | N | P | Z | H | D | J | O | L | I | A | Q | R | P | D |
| I | E | I | S | L | N | J | H | N | E | J | A | V | R | Y |
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