Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | U | W | D | W | O | I | Z | T | D | S | M | U | T |
| O | N | P | M | B | L | I | N | C | A | N | B | P | N | R |
| S | B | O | K | Y | O | O | A | W | W | V | O | E | T | N |
| E | X | B | I | B | I | T | K | R | S | M | I | A | X | B |
| N | U | S | U | T | N | A | H | K | R | T | K | F | L | X |
| O | S | I | U | O | O | U | K | Y | A | E | R | Z | E | L |
| I | I | L | C | P | C | M | Y | P | O | S | Y | Z | M | A |
| T | O | E | W | E | R | I | E | W | R | O | W | U | U | I |
| S | Y | W | I | L | S | B | N | L | X | B | A | U | S | G |
| E | O | L | W | I | F | E | I | A | O | M | W | V | S | S |
| U | H | H | M | M | R | S | S | X | P | R | R | P | A | J |
| Q | B | R | L | S | T | B | S | R | A | T | T | X | T | Y |
| K | G | P | H | E | M | O | V | N | G | S | N | N | N | Y |
| S | O | I | N | V | O | X | R | C | R | M | X | O | O | A |
| A | P | O | A | E | M | P | A | T | H | Y | R | I | D | C |
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