Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | G | Z | Y | N | E | G | X | G | E | L | Y | T | T | F |
| W | N | P | M | G | L | C | P | B | X | E | N | B | N | X |
| W | H | E | I | U | I | N | E | X | K | M | Y | O | Z | G |
| R | T | G | I | H | M | L | S | S | G | C | I | N | F | T |
| U | F | Y | N | T | S | L | Z | X | J | T | K | O | C | B |
| C | V | G | Y | N | A | R | A | N | O | O | T | I | A | I |
| I | F | P | I | U | P | P | E | M | L | I | P | T | W | Z |
| N | Y | H | T | A | P | M | E | N | W | X | U | U | F | A |
| A | N | E | T | S | I | L | K | B | W | T | N | L | E | R |
| P | L | U | X | U | O | W | S | Y | H | O | I | O | Y | V |
| T | Z | C | A | R | P | M | P | F | Z | Y | E | S | U | X |
| N | Z | I | T | X | G | P | K | D | F | P | Y | K | C | W |
| O | L | N | N | O | I | T | S | E | U | Q | K | S | A | H |
| D | O | N | T | A | S | S | U | M | E | O | X | E | L | T |
| C | T | C | A | T | N | O | C | E | Y | E | M | B | I | P |
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