Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | T | R | Z | F | D | U | J | P | M | R | Z | A | C | Q |
| M | P | P | U | U | M | V | F | J | J | X | I | P | N | E |
| T | N | D | O | N | T | P | A | N | I | C | I | O | N | R |
| D | O | N | T | A | S | S | U | M | E | H | I | A | D | W |
| E | I | N | O | I | T | U | L | O | S | T | E | D | Y | P |
| Y | T | X | M | J | P | Z | A | R | O | M | H | R | C | L |
| E | S | X | F | I | M | B | E | M | R | B | I | Q | Z | L |
| C | E | Y | J | R | M | N | E | Z | J | W | Z | L | E | H |
| O | U | G | D | Y | W | L | M | P | G | O | T | B | E | K |
| N | Q | X | T | O | O | I | P | H | A | J | X | I | H | V |
| T | K | I | E | R | B | S | A | E | S | T | N | V | N | O |
| A | S | K | T | O | V | T | T | K | L | K | I | S | W | E |
| C | A | N | J | E | W | E | H | D | Y | L | W | E | C | Y |
| T | O | S | M | P | Q | N | Y | V | I | E | D | D | N | O |
| C | L | U | F | O | G | K | U | J | V | W | R | N | S | T |
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