Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | T | B | U | Z | Z | W | Q | I | B | C | Z | D | J |
| X | N | D | A | S | K | Q | U | E | S | T | I | O | N | X |
| R | V | O | M | K | Q | C | I | N | A | P | T | N | O | D |
| G | Y | I | I | U | E | Y | E | C | O | N | T | A | C | T |
| T | L | I | B | T | Z | O | S | M | T | K | H | V | T | A |
| E | Z | C | H | V | O | T | W | I | P | C | T | A | K | P |
| T | N | W | M | X | D | M | M | N | K | A | N | D | R | U |
| T | N | E | I | T | A | P | E | B | E | E | T | F | Z | I |
| W | C | Q | N | E | T | S | I | L | U | R | P | H | Z | D |
| F | X | V | F | G | U | X | F | O | O | J | S | C | Y | Z |
| S | O | L | U | T | I | O | N | Y | C | R | T | H | A | Q |
| W | J | S | Z | P | H | L | A | W | E | R | T | D | I | O |
| E | Q | W | V | I | A | I | S | F | Z | O | S | N | G | P |
| G | R | K | W | E | E | M | U | S | S | A | T | N | O | D |
| R | W | F | Z | J | S | G | D | R | M | W | W | U | G | C |
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