Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | G | W | M | P | V | X | Y | U | T | D | Z | B | C | Y |
| I | N | R | Y | U | P | J | X | C | W | A | N | E | Y | Z |
| H | G | O | P | A | P | Y | A | L | M | C | F | H | H | B |
| S | S | B | I | R | Q | T | U | U | X | N | T | E | X | L |
| R | A | E | Y | T | N | Y | N | N | F | A | Q | L | N | B |
| E | A | M | L | O | O | C | T | Y | P | X | S | O | Q | S |
| N | O | S | C | I | C | M | M | M | W | J | I | S | A | P |
| W | R | E | U | O | M | B | E | P | A | T | I | E | N | T |
| O | Y | D | N | E | T | S | I | L | U | Z | J | N | F | B |
| E | M | A | Y | B | T | O | S | L | O | D | Z | Q | E | U |
| K | D | F | H | Z | Y | U | O | M | I | R | L | Z | J | C |
| A | S | K | Q | U | E | S | T | I | O | N | T | A | W | R |
| T | O | Q | D | O | N | T | P | A | N | I | C | N | R | Z |
| Y | D | I | J | T | E | M | U | S | S | A | T | N | O | D |
| D | Q | I | C | N | D | K | B | I | D | X | U | G | H | C |
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