Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | A | H | T | F | S | O | K | Q | P | U | J | P | M | F |
| J | N | S | C | N | E | X | P | D | V | I | I | L | N | W |
| K | O | Z | A | J | N | W | G | A | D | H | V | O | W | Z |
| P | I | K | T | G | E | Q | Z | A | S | M | I | L | E | U |
| V | T | C | N | X | L | K | O | R | Z | T | K | L | C | F |
| M | S | I | O | Z | N | L | E | C | O | A | V | M | Z | Q |
| G | E | S | C | S | H | N | L | M | L | T | B | W | X | B |
| L | U | K | E | L | W | B | E | P | A | T | I | E | N | T |
| H | Q | Q | Y | O | A | L | N | M | V | H | U | E | S | G |
| R | K | D | E | R | O | P | K | A | P | M | K | F | Q | C |
| C | S | K | A | R | L | M | V | B | G | A | K | K | U | K |
| U | A | L | T | P | E | C | I | N | A | P | T | N | O | D |
| T | B | N | L | I | S | T | E | N | U | E | J | H | X | J |
| D | O | N | T | A | S | S | U | M | E | F | O | D | Y | Z |
| C | J | B | N | O | I | T | U | L | O | S | N | S | L | K |
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