Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | B | H | U | S | V | S | D | X | P | H | Y | N | H | D |
| S | O | L | U | T | I | O | N | Y | K | J | P | L | N | J |
| K | T | B | F | U | J | K | I | D | J | C | F | O | N | V |
| Q | V | A | Q | V | R | Z | K | Q | J | X | I | J | N | Y |
| U | P | M | K | Z | Q | P | G | J | D | T | V | T | H | L |
| E | E | W | L | E | K | O | W | Q | O | K | P | T | N | E |
| S | M | Y | I | T | O | B | P | M | C | D | A | A | A | S |
| T | U | A | E | B | H | W | E | I | V | P | Z | X | I | E |
| I | S | Y | L | C | M | L | N | P | M | S | U | M | L | Z |
| O | S | I | B | L | O | A | I | E | A | T | B | I | T | D |
| N | A | D | J | R | P | N | R | S | R | T | M | P | X | G |
| D | T | Y | T | T | U | C | T | W | T | S | I | P | X | W |
| W | N | N | N | Q | Y | Y | E | A | A | E | H | E | N | H |
| I | O | O | R | U | T | P | K | F | C | G | N | I | N | F |
| C | D | T | J | X | H | G | O | L | L | T | D | P | P | T |
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