Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | I | H | O | Z | C | I | N | A | P | T | N | O | D | C |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | M |
| P | Z | N | M | T | T | A | F | Y | S | S | C | N | N | P |
| P | Q | U | I | L | J | M | E | K | K | S | T | U | T | R |
| K | S | E | L | T | D | C | G | Q | V | R | X | S | A | S |
| O | Y | Q | E | L | O | I | U | E | O | D | Y | O | S | O |
| C | G | Q | Q | N | J | E | B | L | W | U | J | V | S | L |
| Y | P | J | T | E | S | Z | E | V | I | G | Z | I | U | U |
| D | D | A | E | T | M | M | P | M | F | S | B | V | M | T |
| Q | C | A | I | K | O | D | A | M | P | S | T | H | E | I |
| T | X | O | U | T | A | O | T | S | T | A | K | E | Y | O |
| W | N | Q | I | J | T | P | I | P | Q | G | T | H | N | N |
| G | X | O | G | I | Z | A | E | C | Y | J | S | H | I | S |
| Y | N | O | H | G | A | I | N | A | Z | K | B | I | Y | W |
| B | K | X | H | J | C | K | T | L | B | S | B | C | I | G |
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