Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | B | H | N | O | G | N | Y | T | A | J | Y | D | T |
| I | N | S | A | Q | I | X | B | C | I | N | P | O | N | I |
| H | M | O | F | B | J | P | A | K | O | O | Q | E | S | M |
| S | L | F | I | L | M | T | X | I | Y | V | I | S | N | T |
| R | M | C | G | T | N | T | T | O | R | T | M | E | E | K |
| E | K | J | N | O | O | S | O | G | A | W | T | F | E | M |
| N | M | U | C | A | E | M | X | P | O | S | R | O | M | G |
| W | S | E | Y | U | M | M | E | T | I | I | V | D | U | U |
| O | Y | M | Q | N | Y | B | P | L | D | I | J | U | S | G |
| E | S | K | I | D | K | S | U | A | O | V | K | G | S | G |
| K | S | O | L | U | T | I | O | N | T | R | D | W | A | C |
| A | M | R | V | G | T | V | D | Z | R | H | T | R | T | J |
| T | I | V | X | M | I | Q | N | C | Q | P | Y | N | N | P |
| E | L | N | Z | Q | E | N | B | W | K | V | N | L | O | K |
| E | E | Y | V | T | C | I | N | A | P | T | N | O | D | C |
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