Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | M | R | Q | G | T | S | K | A | W | W | T | R | N | T |
| X | N | V | O | K | T | L | S | B | G | V | C | C | N | C |
| T | T | O | A | O | N | X | Q | N | T | L | A | E | L | M |
| C | K | A | I | R | B | H | F | D | L | D | I | T | Z | X |
| A | C | S | K | T | I | B | X | A | H | T | B | G | X | A |
| T | I | K | T | E | O | L | X | K | A | W | G | G | B | K |
| N | N | Q | N | I | O | M | B | P | U | R | B | I | L | I |
| O | A | U | F | M | O | W | E | M | P | A | T | H | Y | K |
| C | P | E | H | H | G | B | N | L | I | S | T | E | N | Z |
| E | T | S | M | I | L | E | D | E | O | R | Y | F | V | W |
| Y | N | T | W | K | R | I | R | T | R | R | B | A | F | V |
| E | O | I | N | O | I | T | U | L | O | S | T | P | X | F |
| W | D | O | N | T | A | S | S | U | M | E | H | N | L | R |
| E | S | N | J | K | U | M | I | G | K | K | W | I | O | S |
| F | J | V | G | F | U | Z | M | X | Q | J | R | U | P | C |
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