Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | K | P | I | H | S | R | E | N | W | O | E | K | A | T |
| B | U | H | J | M | Y | M | V | P | D | Y | T | S | N | F |
| B | W | X | I | I | P | K | V | H | E | O | K | O | D | A |
| W | N | L | I | A | A | M | P | C | J | Q | I | L | Q | H |
| I | E | E | T | F | T | C | O | U | U | T | H | U | Q | W |
| C | D | H | T | N | Z | N | E | E | O | S | J | T | I | Z |
| I | Y | Z | Y | S | T | B | S | M | V | N | G | I | W | X |
| N | L | E | E | A | I | T | E | M | K | W | L | O | P | K |
| A | N | X | C | Q | I | L | S | P | O | F | F | N | S | U |
| P | V | T | S | O | O | X | P | A | A | M | E | I | C | V |
| T | S | C | N | R | Z | G | D | D | K | T | I | F | C | W |
| N | K | U | T | X | B | E | N | W | N | T | I | G | H | Q |
| O | L | N | G | M | H | J | P | B | G | S | C | E | T | W |
| D | O | N | T | A | S | S | U | M | E | B | R | B | N | F |
| C | R | Q | J | G | N | B | S | D | Q | F | J | K | G | T |
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