Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | R | M | X | A | F | U | M | H | X | D | E | D | G | C |
| T | S | J | E | V | E | M | U | S | S | A | T | N | O | D |
| A | S | K | Q | U | E | S | T | I | O | N | D | N | M | O |
| K | N | H | R | J | Z | I | X | Q | U | U | T | A | P | N |
| E | Y | E | C | O | N | T | A | C | T | R | P | E | G | T |
| O | N | S | N | O | I | T | U | L | O | S | X | H | G | P |
| W | M | F | M | O | T | L | B | L | I | S | T | E | N | A |
| N | Y | H | T | A | P | M | E | G | G | M | R | K | T | N |
| E | F | B | K | Q | G | M | P | G | O | I | U | I | Q | I |
| R | R | F | O | G | O | Y | A | B | Z | L | D | I | Q | C |
| S | Y | M | N | T | R | T | T | J | W | E | A | D | J | G |
| H | B | G | I | S | V | F | I | X | A | K | N | G | C | N |
| I | J | O | W | L | Z | J | E | H | K | X | V | J | Q | J |
| P | N | A | X | N | T | A | N | I | N | L | R | J | K | X |
| E | F | S | W | F | R | F | T | V | J | T | D | E | I | E |
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