Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | U | L | L | P | P | W | L | Z | V | J | X | E | J |
| D | O | N | T | A | S | S | U | M | E | X | B | Y | L | R |
| O | I | N | S | A | C | M | Q | J | M | I | L | U | I | T |
| N | G | Z | T | O | I | X | P | B | Z | J | Q | U | M | A |
| T | U | J | S | R | P | N | O | I | T | U | L | O | S | K |
| P | O | Y | G | W | O | D | D | S | P | F | B | K | E | E |
| A | N | E | T | S | I | L | J | B | Q | S | Q | N | Y | O |
| N | Y | H | T | A | P | M | E | A | F | U | A | E | O | W |
| I | Z | V | K | J | R | P | U | M | E | V | C | I | L | N |
| C | T | U | I | W | A | H | T | S | O | O | Q | Q | K | E |
| D | Z | S | R | T | F | O | T | S | N | T | I | C | M | R |
| W | J | V | I | T | G | I | H | T | V | R | I | Y | C | S |
| D | O | E | U | A | O | D | A | J | M | H | E | O | Y | H |
| Y | N | J | C | N | I | C | X | R | G | L | W | V | N | I |
| T | B | U | C | W | T | H | P | F | W | M | A | K | K | P |
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