Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | B | F | O | J | K | E | Q | Z | V | G | V | Q | T | T |
| D | O | N | T | A | S | S | U | M | E | Z | N | R | N | V |
| O | P | N | J | W | F | M | O | V | O | E | O | E | W | G |
| N | T | I | T | I | Z | I | O | L | T | K | I | H | V | K |
| T | G | R | H | R | Q | L | U | S | U | T | D | P | O | Y |
| P | E | Y | P | S | O | E | I | L | A | T | S | S | M | Y |
| A | B | Y | H | I | R | L | O | P | D | O | I | O | P | X |
| N | T | C | Y | T | A | E | E | E | K | M | Q | O | P | F |
| I | M | N | M | Y | A | B | N | M | S | Y | M | P | N | C |
| C | G | N | P | S | O | P | Y | W | O | D | H | V | O | Z |
| S | X | C | I | W | M | G | M | Q | O | T | K | G | A | A |
| X | T | C | A | T | N | O | C | E | Y | E | I | I | Q | R |
| Q | U | Z | B | J | A | K | F | X | A | V | K | O | X | E |
| L | T | N | O | I | T | S | E | U | Q | K | S | A | N | O |
| A | B | J | X | U | X | N | K | A | Q | U | Y | X | T | R |
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