Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | J | V | B | T | C | I | N | A | P | T | N | O | D | C |
| P | K | T | G | Z | C | B | Y | X | J | E | X | L | O | F |
| T | G | B | A | C | G | A | U | V | Y | T | U | N | N | V |
| L | L | A | H | K | O | J | T | V | U | L | T | I | T | F |
| M | D | F | J | X | E | I | Y | N | C | R | F | K | A | F |
| I | P | F | Q | M | V | O | N | D | O | D | S | G | S | L |
| V | R | A | I | N | O | B | W | L | S | C | V | O | S | N |
| R | W | Q | W | N | B | B | E | N | I | F | E | M | U | Y |
| Y | I | I | K | O | V | M | M | P | E | S | C | Y | M | E |
| C | L | Q | J | I | O | Y | P | E | A | R | T | C | E | C |
| Z | Q | X | C | T | J | P | A | M | E | T | S | E | W | Y |
| U | T | P | I | U | B | P | T | B | L | X | I | H | N | P |
| R | X | O | J | L | Y | J | H | M | I | B | Z | E | I | O |
| U | N | I | H | O | C | U | Y | Y | M | B | T | J | N | P |
| B | R | C | A | S | K | Q | U | E | S | T | I | O | N | T |
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