Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | Z | P | F | E | X | H | G | Z | O | O | U | U | I | T |
| B | N | Z | S | J | E | F | C | H | W | E | G | A | N | M |
| S | N | O | I | T | S | E | U | Q | K | S | A | E | L | R |
| O | Q | I | I | S | S | C | B | T | G | H | I | Y | T | Y |
| L | N | D | P | T | P | N | A | X | B | T | C | S | J | T |
| U | S | W | Z | X | O | M | U | M | A | D | S | U | C | C |
| T | L | U | J | K | X | M | R | P | J | H | J | A | N | I |
| I | M | V | E | F | U | C | E | M | P | A | T | H | Y | N |
| O | W | X | W | D | Q | B | X | L | L | N | R | U | F | A |
| N | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| L | U | R | M | R | B | E | I | C | Q | R | Y | E | N | T |
| W | W | I | B | M | Q | J | E | W | P | X | T | O | B | N |
| R | L | G | A | Z | X | Y | C | H | A | H | V | N | C | O |
| E | E | E | H | K | E | M | U | S | S | A | T | N | O | D |
| D | L | I | S | T | E | N | L | D | V | W | U | J | S | C |
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