Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | X | A | T | U | A | B | Y | B | I | D | Q | N | C |
| K | N | L | Y | G | L | D | O | W | V | V | R | O | O | T |
| Y | P | E | W | A | G | T | J | U | C | L | I | N | U | B |
| O | M | A | I | N | Z | U | W | C | M | T | T | K | C | F |
| D | C | R | H | T | O | V | K | S | S | R | D | Z | I | V |
| E | I | Y | H | E | A | O | I | E | O | Z | L | B | T | J |
| L | N | U | E | L | C | P | U | L | I | S | T | E | N | S |
| X | A | T | Z | I | H | Q | E | M | P | A | T | H | Y | B |
| F | P | F | G | M | K | M | S | B | H | W | T | I | E | L |
| M | T | D | D | S | O | L | U | T | I | O | N | I | A | D |
| Y | N | M | A | T | M | D | A | G | C | W | V | E | M | Y |
| M | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| W | D | O | N | T | A | S | S | U | M | E | B | Q | W | N |
| M | N | Y | S | D | P | V | Z | A | Y | Y | Q | C | N | Y |
| I | X | Y | E | Y | E | C | O | N | T | A | C | T | J | G |
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