Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | P | V | C | E | B | C | X | L | V | J | D | G | P | F |
| O | N | N | A | N | N | G | D | O | Q | G | K | I | N | Z |
| I | M | O | U | I | L | X | R | N | J | Q | H | B | Z | U |
| T | C | I | I | Q | B | E | L | I | M | S | M | Z | S | V |
| U | Z | T | M | T | F | O | G | U | R | W | F | K | F | T |
| L | D | S | E | U | O | U | M | E | G | L | L | R | C | C |
| O | X | E | C | F | B | M | N | B | Z | V | T | A | X | I |
| S | D | U | Z | N | Z | W | E | M | P | A | T | H | Y | N |
| L | M | Q | Y | V | O | P | R | L | Q | N | E | R | C | A |
| D | K | K | B | E | A | O | I | M | O | Y | Z | N | Q | P |
| A | T | S | K | T | B | S | J | C | U | R | N | M | M | T |
| M | B | A | I | E | T | Z | E | G | L | E | T | Y | P | N |
| T | T | E | U | E | B | Y | F | K | S | V | E | N | F | O |
| I | N | E | N | U | E | M | U | S | S | A | T | N | O | D |
| T | B | E | O | D | X | U | O | S | Z | O | T | S | N | C |
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