Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | C | W | D | M | I | A | E | C | P | E | O | F | P | T |
| A | N | O | I | T | U | L | O | S | H | X | E | L | N | Y |
| L | Y | O | W | G | C | N | P | G | M | L | Y | E | C | O |
| N | T | F | I | M | K | S | I | P | I | B | I | M | C | P |
| D | C | S | G | T | M | F | H | M | G | T | A | P | I | M |
| Z | A | M | S | E | O | A | S | O | A | B | S | A | E | X |
| C | T | T | O | C | Y | M | R | P | S | B | K | T | M | O |
| L | N | O | T | I | C | A | E | T | O | L | Q | H | U | L |
| F | O | I | N | N | F | B | N | L | R | C | U | Y | S | E |
| C | C | E | T | A | O | M | W | I | O | J | E | T | S | R |
| Q | E | N | W | P | T | O | O | S | B | R | S | W | A | C |
| J | Y | W | R | T | J | H | E | T | C | P | T | Y | T | J |
| D | E | G | Q | N | Q | K | K | E | P | R | I | N | N | K |
| S | L | Y | U | O | A | T | A | N | F | O | O | Z | O | Q |
| E | L | U | O | D | Y | E | T | O | D | K | N | C | D | C |
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