Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | R | L | T | P | F | R | T | X | Q | L | S | G | R | X |
| E | Z | Z | B | Z | S | R | N | W | D | G | P | F | N | B |
| A | Y | V | R | E | O | N | E | P | P | T | Z | O | X | V |
| J | D | A | D | E | L | N | I | H | W | A | I | J | H | K |
| X | F | R | M | R | U | E | T | Q | F | T | N | N | U | U |
| C | H | Y | W | F | T | T | A | D | O | T | A | O | R | V |
| I | G | S | H | V | I | S | P | M | M | C | I | I | Q | G |
| N | W | J | D | X | O | I | E | O | Y | A | M | T | A | U |
| A | K | D | Q | N | N | L | B | N | H | T | G | S | Q | E |
| P | E | E | I | I | O | Q | C | V | T | N | H | E | Y | M |
| T | G | Y | L | R | N | M | C | P | A | O | S | U | F | Q |
| N | X | R | T | I | T | E | D | Z | P | C | O | Q | P | A |
| O | J | N | O | H | M | C | Q | B | M | E | I | K | Q | Q |
| D | O | N | T | A | S | S | U | M | E | Y | Q | S | O | B |
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | T |
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