Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | T | T | Z | U | Y | J | W | B | L | N | C | H | V | L |
| J | N | C | Q | R | V | J | H | S | D | Z | M | C | I | O |
| H | O | O | A | S | K | Q | U | E | S | T | I | O | N | K |
| R | D | R | I | T | M | V | G | Y | O | W | H | P | N | F |
| M | N | C | P | T | N | I | T | N | Q | J | M | E | F | S |
| G | P | I | I | J | O | O | L | L | B | Z | T | W | E | C |
| V | V | U | V | Z | I | M | C | E | Q | S | M | F | M | I |
| E | Y | H | T | A | P | M | E | E | I | U | Z | Y | N | N |
| U | O | Q | X | O | P | N | W | L | Y | H | Z | K | W | A |
| V | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| S | V | Q | L | K | N | A | V | A | R | R | T | C | J | T |
| C | R | I | A | A | F | R | J | D | J | K | T | O | Q | N |
| T | N | E | I | T | A | P | E | B | G | R | V | N | D | O |
| Y | D | U | P | D | E | M | U | S | S | A | T | N | O | D |
| I | O | O | Z | A | Y | N | O | I | T | U | L | O | S | C |
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