Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | P | A | I | U | N | O | I | T | U | L | O | S | E | D |
| L | M | H | P | Q | S | X | B | K | X | E | A | D | N | E |
| K | Z | B | L | I | T | U | P | M | H | P | L | O | S | P |
| T | T | I | V | N | L | C | S | C | F | X | I | I | U | I |
| J | A | T | I | V | O | O | A | E | J | T | Q | P | M | H |
| C | L | O | P | I | J | I | M | T | O | A | C | B | F | S |
| I | I | B | E | U | U | B | T | M | N | D | Y | E | X | R |
| N | Y | H | T | A | P | M | E | S | E | O | C | B | P | E |
| A | J | T | O | P | V | L | K | P | E | L | C | G | X | N |
| P | Q | M | I | F | O | A | I | E | A | U | Q | E | A | W |
| T | A | W | L | R | L | F | D | S | X | T | Q | X | Y | O |
| N | I | R | T | E | O | Y | U | K | T | A | I | K | A | E |
| O | W | N | A | M | P | M | V | L | P | E | C | E | S | K |
| D | O | N | T | A | S | S | U | M | E | N | N | D | N | A |
| C | V | S | R | U | H | U | X | L | S | M | L | G | V | T |
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