Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | G | M | P | U | V | E | J | B | T | T | C | L | Z | I |
| D | O | N | T | A | S | S | U | M | E | C | D | W | H | C |
| O | D | N | H | W | V | L | R | M | O | A | D | H | R | T |
| N | E | S | T | F | O | P | M | Z | O | T | X | O | O | T |
| T | L | J | G | R | V | G | V | Y | G | N | N | Q | A | N |
| P | G | I | R | A | O | A | D | S | O | O | E | F | S | E |
| A | N | E | T | S | I | L | W | W | I | C | C | B | J | I |
| N | Y | H | T | A | P | M | E | T | W | E | E | S | K | T |
| I | C | T | C | H | S | R | S | M | I | Y | T | M | N | A |
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| Y | S | Z | M | S | U | M | I | N | E | T | K | D | F | E |
| B | V | I | M | Q | F | N | X | Y | I | J | I | E | D | B |
| F | L | L | K | Q | T | M | B | V | P | F | Y | O | X | I |
| E | B | S | O | L | U | T | I | O | N | B | Z | C | N | J |
| A | A | G | F | O | D | S | E | N | W | D | F | U | V | S |
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