Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | K | D | D | U | C | U | T | I | V | X | W | G | H | Q |
| S | N | F | M | Y | X | T | A | Z | M | A | C | L | Y | A |
| K | A | O | L | P | W | V | K | D | H | S | V | H | J | C |
| Q | N | E | I | C | F | A | E | V | R | J | T | U | V | I |
| U | L | P | E | T | G | J | O | X | M | A | F | I | G | N |
| E | T | V | I | T | O | B | W | L | P | P | X | H | P | A |
| S | V | V | H | C | F | M | N | M | I | M | H | T | I | P |
| T | G | Y | K | A | C | B | E | P | A | T | I | E | N | T |
| I | X | B | W | T | S | G | R | L | I | S | T | E | N | N |
| O | Z | K | A | N | E | N | S | S | O | S | X | C | X | O |
| N | Z | U | L | O | J | L | H | S | N | R | S | L | D | D |
| F | S | X | W | C | L | I | I | A | Q | N | T | L | V | Z |
| R | Y | T | W | E | Z | F | P | M | W | W | H | N | C | D |
| P | M | L | J | Y | E | M | U | S | S | A | T | N | O | D |
| K | V | K | N | E | Z | N | O | I | T | U | L | O | S | C |
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